Book new appointments
The agent works out what the customer needs, checks live availability, and completes the booking in your system before the call ends.
Build a voice agent- 35%
- fewer no-shows
- 30%
- booked after working hours
- 90%
- booking completion rate
Teams already building with Sarvam
Every detail a booking depends
on, handled in one call
Text to speech, voice library, multi-speaker separation, lip-sync and the APIs behind them.
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Personalises to previous history
Knows the service the customer needs, whether it's a first visit or a follow-up, and how long it takes, so it books the right slot.
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Matches the customer to a person and place
Books the customer with the right staff member or specialist, at the right branch, in person or online.
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Only offers times that are open
Checks the customer's preferred date and time against your live staff and resource calendars, so every slot it offers is actually free.
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Applies your eligibility and policies
Confirms the customer is eligible, explains how to prepare, and shares your pricing and policies before the booking is made.
Book, reschedule and
cancel appointments
Reschedule existing appointments
It finds the appointment, offers alternatives that fit your rules, and updates the booking immediately.
Process cancellations
It verifies the appointment, applies your cancellation policy, and releases the slot.
Build a voice agentConfirm upcoming appointments
Ahead of the appointment, it calls the customer, captures the confirmation, and updates your systems in real time.
Answer a customer's questions
before they book
Customers often ask about location, cost, preparation, or who they will see before they are ready to book. Connect the agent to your knowledge base and it answers in the same call. It stays within your approved information, and transfers the call when a person needs to take over.
Built around how
people actually talk
Customers describe what they need in their own words, and the agent works out the rest.
Natural language
No exact names needed
Loose descriptions and incomplete names are enough. When two branches or specialists sound alike, the agent asks which one.
Flexible scheduling
Real dates, spoken naturally
“Tomorrow evening” and “the Friday after next” become real slots. Customers can interrupt or change their mind mid-call.
Multilingual conversations
Multiple bookings, one call
Customers can start a sentence in Hindi and finish it in English. One call can cover two bookings, for example two family members.
Connected to your systems
Connect the tools you already use to manage appointments. The agent reads live availability, completes the action in your system of record, and confirms the outcome in the same call.
Availability
Your scheduling software shows which slots are open. Staff and resource calendars show which people and resources are free for each one.
CRM and catalogues
Your CRM and customer records identify the caller. Service catalogues tell the agent what you offer and branch and location systems tell it where.
Payments and handoff
Payment systems handle charges tied to the booking. SMS, WhatsApp, and email send confirmations, and handoff systems bring in a person when needed.
One Voice Agent. Every
kind of appointment
The same Voice Agent adapts to the appointment rules of each sector, from healthcare to home services.
Book consultations, diagnostics, procedures, and follow-ups across doctors and locations.
Every call, answered
Deploy Sarvam Voice Agents across inbound and outbound calls.
Inbound
Customers can book, reschedule, cancel, or ask a question at any hour, without waiting for someone to pick up.
Outbound
The agent calls to confirm appointments, share instructions, and book follow-ups. It also reconnects with past customers to fill newly available slots.
Go live in minutes
Start with a ready-to-use appointment booking template or build your own Voice Agent with Genie.
Build your agent
Shape the conversation
Starts with a template
Choose the appointment booking template and edit it for your services, locations, availability, and policies. You begin with a working agent and change only what is specific to your business.
Built with Genie
Tell Genie what you want to build. It writes the agent, defines its goals, and lists the scenarios it needs to handle. Keep talking to Genie to edit the agent as you go.
Connects your knowledge and systems
Add your knowledge base, then connect your APIs and CRM as tools. The agent uses them to identify the customer, check availability, and create, change, or cancel bookings.
Connect and launch
Give every call a next step
Test every scenario
Write tests for bookings, cancellations, rescheduling, unavailable slots, ambiguous requests, interruptions, and human transfers. Run them and review the results before launch.
Connects to a phone number
Rent a phone number from Sarvam or connect your existing telephony provider. KYC is required for rentals.
Take it live
Take inbound calls and run outbound campaigns, then watch appointments come in on your boards.
Measure results
See where conversations lead
Track every outcome
Track appointment requests, appointments booked, booking completion rate, and confirmed appointments, alongside reschedules and cancellations.
Where bookings stall
See which calls were transferred, and the reasons bookings could not be completed.
Demand and speed
Break down demand by service, location, date, and time. Check the average time to complete a booking and performance across languages.
Other use cases
See how Voice Agents work across the rest of your calls.
- Explore
Cart abandonment
Recover abandoned carts with voice calls that resolve concerns
- Explore
Lead qualification
Qualify inbound leads before they reach sales
- Explore
Pre-approved loan offers
Close pre-approved loan and credit offers over the phone
- Explore
Order status
Answer order, delivery, return, and refund calls in one conversation
Enterprise-ready, built for privacy
Security & privacy
Enterprise-grade security
Protect production voice workflows with ISO 27001:2022 and SOC 2 Type II certified infrastructure.
- Information security ISO 27001:2022 Certified
- Controls attestation SOC 2 Type II Certified
Built for privacy
Keep conversations and business data private, with control over how your agent uses context and memory.
Conversation data
Protected by default
Private
- Context
- Configured by you
- Memory
- Private
- Transcripts
- Protected
Build an appointment booking agent with Sarvam Start from a template. Connect your systems. Test every scenario. Take it live
Build an appointment booking agent with Sarvam
Start from a template. Connect your systems. Test every scenario. Take it live