Understand the drop-off
The Voice Agent begins by asking what prevented the customer from completing the purchase. It listens for concerns about price, delivery, product fit, trust, payments, or checkout errors.
Build a voice agent- 30%
- carts recovered in a single call
- 3x
- higher recovery rate
- 15%
- recovered without a discount
Teams already building with Sarvam
Every detail a recovery call depends
on, handled in one call
Text to speech, voice library, multi-speaker separation, lip-sync and the APIs behind them.
-
Identifies what's in the cart
Knows exactly what was left behind, down to the variant, quantity, cart value and checkout stage, and tailors the recovery path to the category, whether it's electronics, fashion, beauty, furniture, travel or subscriptions.
-
Recognises who the customer is
Pulls up the customer's history and past interactions, knows whether they're a returning shopper or a first-time buyer, and places them in the right segment.
-
Diagnoses why they dropped off
Gets to the real reason behind the drop-off, from price and delivery concerns to payment glitches and trust issues, and captures it in the customer's own words.
-
Applies your incentive rules
Offers only the discounts or other benefits you've approved, within limits set by cart value and product margin, and follows the rules you define for each campaign and customer segment.
Understand, resolve, and
recover the cart
Sarvam Voice Agents move through the conversation one step at a time.
Answer the real question
It draws on product information, policies, inventory, delivery data, and customer history to give a relevant answer.
Resolve the concern
It can clarify specifications, compare products, explain exchange terms, check serviceability, suggest another payment method, or recommend a different variant.
Build a voice agentOffer an incentive when it matters
If price remains the barrier, the Voice Agent can offer an approved discount, free delivery, or another benefit based on the value of the cart and the rules set by the business.
Bring the customer back
The Voice Agent sends a pre-filled checkout link by SMS or WhatsApp. If the customer needs more help, the conversation continues.
Start the conversation that
completes the order
Emails and messages depend on the customer clicking through and finding the answer themselves. Voice calling gives them the answer in the moment, while they're still deciding.
A Sarvam Voice Agent can explain a product, confirm delivery timelines, clarify returns or help with a failed payment, so the customer gets a direct answer without searching for it.
Voice recovery that fits
into your commerce stack
Connect Sarvam Voice Agents to the systems that hold the information needed during a recovery call.
Commerce and catalogues
Commerce and checkout systems, product catalogues, and inventory tell the agent what the customer was buying and whether it's available.
CRM and customer data
Customer records and past interactions identify the caller and shape how the conversation goes.
Payments and discounts
Payment gateways and discount or promotion engines let the agent troubleshoot a failed payment or apply an approved incentive.
Orders and handoff
Order systems confirm delivery timelines and record each call outcome. Complex or high-value calls go to a person, with the cart context intact.
One Voice Agent. Every
kind of cart
The same Voice Agent adapts to the recovery approach for each category, from electronics to subscriptions.
Outbound recovery, on autopilot
Deploy Sarvam Voice Agents to call abandoned carts the moment a shopper drops off
Outbound
The agent calls high-intent shoppers who abandoned a cart, understands the concern, resolves it, and sends a recovery link. It also reconnects with customers whose payment failed, to offer quick help.
Go live in minutes
Build your agent
Shape the conversation
Start with a template
Launch with a cart recovery template that already includes the core conversation flow, common customer objections, and recovery outcomes. Customise it to your products and go live in less than two minutes.
Built with Genie
Tell Genie that you want to build an abandoned cart Voice Agent. It helps author the agent, map the conversation, define outcomes, connect the right information, and account for the different ways a recovery call can unfold.
Connects your knowledge and systems
Connect your product catalogues, inventory, CRM, and payment systems as tools. The agent uses them to identify the customer, check what's in the cart, and apply the right incentive.
Connect and launch
Give every call a next step
Test every scenario
Test how your Voice Agent handles price concerns, delivery questions, payment failures, interruptions, unexpected responses, and requests for a person before making a live call.
Connects to a phone number
Rent a phone number from Sarvam or connect your existing telephony provider. Configure calling hours, retry rules, transfers, and call suppression from one place.
Take it live
Choose which abandoned carts to call, when to call them, and how the Voice Agent should follow up. Run different campaigns by product, cart value, customer segment, or checkout stage. Track it all on boards built around the metrics your team cares about.
Measure results
See where conversations lead
Track every outcome
Track calls answered, recovery links sent, carts recovered, revenue recovered, and discounts offered.
Where recovery stalls
See why customers didn't purchase, grouped by price, delivery, product fit, payment, and trust concerns.
Demand and conversion
Break down conversion by product or segment. Review transcripts, listen to individual calls, and compare recovery outcomes across different scripts, offers, and calling strategies.
Other use cases
See how Voice Agents work across other business use cases
- Explore
Appointment booking
Book, reschedule, and cancel appointments over the phone
- Explore
Lead qualification
Qualify inbound leads before they reach sales
- Explore
Pre-approved loan offers
Close pre-approved loan and credit offers over the phone
- Explore
Order status
Answer order, delivery, return, and refund calls in one conversation
Enterprise-ready, built for privacy
Security & privacy
Enterprise-grade security
Protect production voice workflows with ISO 27001:2022 and SOC 2 Type II certified infrastructure.
- Information security ISO 27001:2022 Certified
- Controls attestation SOC 2 Type II Certified
Built for privacy
Keep conversations and business data private, with control over how your agent uses context and memory.
Conversation data
Protected by default
Private
- Context
- Configured by you
- Memory
- Private
- Transcripts
- Protected
See every recovery outcome Track calls answered, carts recovered, and where recovery stalls
See every recovery outcome
Track calls answered, carts recovered, and where recovery stalls